Send a message.
Send your questions and we'll get back to you ASAP.
Quick answers, before you write.
The questions that hit my inbox most often. Open whichever applies — a longer reply lives inside.
Products & Delivery
-
Will I receive physical copies of your products or courses?
No. All products are digital — there is no physical packaging. After purchasing you’ll receive download links or login details to access your files immediately.
-
Do your courses have subtitles?
Yes. Every course includes English subtitles inside the student dashboard. Subtitles are not available on offline downloads of the lessons.
-
Is there an expiry on products I purchase?
No. You have lifetime access to any product in its current state. Unless explicitly noted, this does not include future updates a product may receive.
-
What does "lifetime" course access actually mean?
Lifetime access is one payment for unlimited access to the course and its future updates. You’ll keep access to the training online for as long as we can reasonably keep it available. If anything ever has to change, we’ll give plenty of notice and source-video downloads so you can save the training locally.
Access & Pricing
-
How do I access my downloads?
After purchasing from the store, a download link appears immediately on the next page and is also emailed with your invoice. For courses, you’ll get an enrollment email straight after checkout — follow it to set up your student dashboard and dive in.
-
How do I access your courses?
All enrolled courses live at members.bwillcreative.com. Sign in with the credentials from your enrollment email.
-
What currency are prices in?
All products are priced in USD because of the worldwide audience. Depending on your location, bank, and payment method, your bank may charge a foreign-exchange fee if USD isn’t your native currency.
Refunds
-
How do I request a refund?
Email support@bwillcreative.com to start a refund. Courses carry a 90-day money-back guarantee; digital products and downloads carry a 30-day guarantee unless otherwise stated.
-
I only meant to buy one product but accidentally purchased two or more.
No problem. If you accidentally added an upsell from your original purchase, get in touch and we’ll refund the unwanted items.
-
What’s the full refund policy?
Every course comes with a 90-day money-back guarantee. Digital products and downloads come with a 30-day money-back guarantee unless otherwise stated. After those windows you’re no longer eligible for a refund.
You made it this far.
Take the guide home.
